Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, contact us at contact@hangaroutdoor.com. If your return is approved, we'll send you a prepaid return shipping label at no cost to you, along with instructions on where to send your package. Items sent back without an approved return will not be accepted.

Restocking fee
Approved returns are subject to a 20% restocking fee, deducted from your refund. If you're exchanging for a different size rather than returning outright, the fee is reduced to 10%. Let us know you'd like a swap when you request the return so we can apply it. We waive the fee entirely if the item arrived defective or damaged, or if we sent the wrong product.

Condition and return address
To be eligible, your item must be unused and in its original packaging, with proof of purchase. Returns are sent to:

Hangar Outdoor
c/o Flyght 3PL
6600 SW McEwan Rd
Lake Oswego, OR 97035

Damages and issues
Inspect your order on delivery and contact us within 14 days if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions and non-returnable items
We cannot accept returns on gift cards or on custom and special-order items.

Cancellations
Orders cancelled before they ship are refunded in full with no restocking fee.

Refunds
We'll notify you once we've received and inspected your return and let you know whether the refund was approved. Approved refunds go back to your original payment method, less any restocking fee, within 10 business days. It can take additional time for your bank or card issuer to post the refund.